FAQs
Find the answer to any questions you may have below.
If we haven't been able to answer you're question, please get in touch using our Contact Us page, and we will happily answer any questions you have
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Where are you based?
We have a warehouse just outside of Nantwich, Cheshire which will be opening soon for collections and for customers to view pieces, however we mainly operate online.
What is your returns policy?
See our full returns policy here
What happens if I order 2 products with different delivery times?
We will wait until we have both pieces ready to be delivered to fulfil the delivery in one day.
Will I be contacted with delivery information?
Yes! We will be in touch via phone shortly* after you place your order to schedule in a delivery time for you.
How the deliveries are scheduled is based on the delivery service you have selected.
Please see information about our delivery services here.
*allow 5 days to be contacted
Who can I talk to about my order?
Get in touch via our Contact Us page and we will endeavour to get back to you as soon as we can (usually within 24 hours).
What do I do if I'm not in when the delivery slot is?
When arranging your delivery service with you, we will *aim to work around when you are available.
If plans change last minute and you won't be home, please let us know as soon as possible so we can reschedule delivery.
*flexibility on delivery time and date depends on delivery service selected at checkout.
What if I don't like my furniture when it gets here?
Our returns policy allows you 14 days from delivery to let us know you're not happy.
Once you've let us know, we will come and collect the furniture and provide a full refund.
This policy does not apply to collections.