FAQs
Find the answer to any questions you may have below.
If we haven't been able to answer you're question, please get in touch using our Contact Us page, and we will happily answer any questions you have
Collapsible content
Where are you based?
We have a warehouse in Nantwich, Cheshire but we are an online only business and don't have a physical store.
What is your returns policy?
See our full returns policy here
What happens if I order 2 products with different delivery times?
We will wait until we have both pieces ready to be delivered to fulfil the delivery in one day.
Will I be contacted with delivery information?
Yes! We will be in touch via phone shortly* after you place your order to schedule in a delivery time for you.
We want to be flexible and fit around your schedule for you.
*allow 5 days to be contacted
Who can I talk to about my order?
Get in touch via our Contact Us page and we will endeavour to get back to you as soon as we can (usually within 24 hours).
What do I do if I'm not in when the delivery slot is?
Because of our flexibility, we will always work towards a time when you will be home.
If plans change last minute and you won't be home, please let us know as soon as possible so we can reschedule delivery.
What if I don't like my furniture when it gets here?
Our returns policy allows you 14 days to let us know you're not happy.
Once you've let us know, we will come and collect the furniture and provide a full refund.